Attribute 10: Foster communities of practice, identifying and sharing good practices across the organisation and beyond; and
Attribute 11: Foster collaboration and collegiality in order to catalyse team solutions to enhance learning
Collaboration with other Educators is something very important in my current role. In the Corporate Education department of the hospital I am one of two Educators, and many of the courses we design and deliver are co-developed. We bring different insights to our development of courses for the hospital based on our different professional backgrounds. While I have a background that has seen me work across a number of different industries, my colleague has worked extensively in the healthcare sector for over 30 years, including many years as an emergency department nurse. Although sometimes our different backgrounds lead to differences in opinion, by openly collaborating we design courses that bring together the best from our different backgrounds. An example of this is our course on Customer Service training. My background meant I looked for good case practice from across different industries, while my colleague understood the specific needs of healthcare professionals. The result of our collaboration was the development of a course that incorporated service principles learnt from outside the industry and particularly from Disney, with an understanding of the challenges in healthcare service and hospital-specific roleplays to see service principles in practice. A copy of the course presentation and roleplays can be found below:
customer_service.pdf | |
File Size: | 1818 kb |
File Type: |
customer_service_difficult_customer_scripting.docx | |
File Size: | 25 kb |
File Type: | docx |
In addition to the above example, I also have to work together with members of the Clinical Education department, particularly as we move into the second phase of our development of the Mandatory Education curriculum which is discussed in Case Study 1. A new module identified for development is one on Infection Control, which requires different levels of learning depending on whether someone is employed in a clinical or non-clinical role. On this project I am working collaboratively with a member of the Clinical Education team in order to make sure my course which all staff have to complete flows clearly into the next module he is developing for clinicians.
Finally, my collaboration goes beyond my own workplace, as I have been actively engaged in the wider learning & development community here in Qatar. One of the key projects I have collaborated on is the Qatar University Initiative for Lifelong Learning (QUILL). This initiative was started to support Qatar in the achievement of its human capital development goals as part of its National Vision 2030. The initiative brought together academics and professionals from the community to explore human capital development needs. I led the initiatives Training & Development subcommittee, and led the research and creation of the Functional Competencies Guide, which outlines different competencies needed in different professions based on international competency frameworks, and the training and development options available in these areas in Qatar. This was developed to be a resource for the wider community to identify training needs and options within different professions. The guide can be accessed from the button below: